Responsible Gaming

OBSERVE: Responsible gaming means treating gambling on centerwins.com (the Bet Center brand) as entertainment, not as a way to make money or solve financial problems.

EXPAND: Gambling can involve real financial loss, emotional distress, and harmful patterns. UK players should be aware that protections differ depending on whether an operator is licensed by the UK Gambling Commission (UKGC) or operates offshore; always verify licensing independently if this matters to you.

REFLECT: We encourage informed, controlled play and provide practical tools (limits, breaks, self-exclusion) and signposting to specialist support. If you request help, or if risk indicators appear, our support approach is to offer assistance, safer gambling information, and routes to professional services.

Risk Awareness

OBSERVE: Harm can develop gradually. Common warning signs include spending more than planned, chasing losses, hiding play, or feeling anxious/irritable when not gambling.

EXPAND: Risk is not only about money. Time spent, secrecy, mood changes, relationship strain, and borrowing to gamble are meaningful indicators. Online gambling may increase risk due to 24/7 availability and fast transactions.

REFLECT: Use the signs below to check in with yourself early. If several apply, consider setting limits, taking a break, or seeking confidential advice.

Common signs that play may be becoming unsafe

• Loss of control: You gamble longer than intended or struggle to stop once you start.
• Preoccupation: You frequently think about gambling when not playing, or plan your day around betting.
• Chasing losses: You increase stakes or return quickly after losing to "win it back".
• Financial pressure: You spend bill/food/rent money, borrow, use credit, or sell items to fund gambling.
• Secrecy: You hide or minimise gambling from family/friends, or lie about spend/time.
• Emotional impact: Gambling is used to escape stress/low mood, or you feel guilt, shame, anger, or anxiety after play.
• Relationship/work impact: Gambling causes conflict, missed commitments, reduced performance, or isolation.

Quick self-assessment (private check)

OBSERVE: Answer honestly based on the last 12 months (up to 2025).

EXPAND: This is not a diagnosis. It is a prompt to take protective action and, if needed, speak to a qualified service.

REFLECT: If you answer "Yes" to 2+ items, consider tightening limits or taking a Time-Out. If you answer "Yes" to 4+ items, consider self-exclusion and professional support.

• Yes/No: I often gamble longer than I planned.
• Yes/No: I have tried to cut down or stop, but found it difficult.
• Yes/No: I think about gambling when I am not playing (planning, remembering, or worrying).
• Yes/No: I have chased losses or increased stakes to recover money.
• Yes/No: Gambling has caused arguments, secrecy, or trust issues.
• Yes/No: I have borrowed money, used credit, or missed payments due to gambling.
• Yes/No: Gambling has negatively affected my mood, sleep, work, or studies.

Limits & Tools

OBSERVE: Limits help you control spending and time. The most effective limits are set before you start playing and kept for a meaningful period.

EXPAND: In UK safer gambling practice, deposit limits and time management tools are standard protections. Where tools are available, you should use them in combination (deposit + session reminders + breaks). If any tool is not visible in your account interface, contact support for manual assistance.

REFLECT: Follow the steps below on centerwins.com to set limits for Bet Center play and reduce the risk of impulsive decisions.

Deposit limits (daily / weekly / monthly)

1. Go to your account: Log in at centerwins.com and open My Account (or Profile).
2. Open safer gambling settings: Select Responsible Gaming, Safer Gambling, or Limits (naming may vary by device).
3. Choose a limit type: Select Deposit Limit and choose Daily, Weekly, or Monthly.
4. Enter an amount: Input a numeric amount you can afford to lose (example: Daily: 20, Weekly: 50, Monthly: 200). Use the currency shown in your cashier.
5. Confirm: Save/confirm the limit. For consumer protection, decreases should apply promptly; increases may be subject to a cooling-off period depending on site configuration - if unclear, assume increases may not take effect immediately and contact support.

• Practical rule: Set limits based on your entertainment budget after essential expenses (rent, utilities, food, travel) and never based on "expected winnings".
• Record-keeping: Consider tracking deposits/withdrawals monthly (through your bank or e-wallet statements) to monitor patterns.

Time management: session reminders and session limits

OBSERVE: Time limits reduce "loss of time perception", a common risk factor online.

EXPAND: Session tools work best when paired with breaks. If a session timer is available, it may display pop-ups at set intervals and/or enforce a maximum session length.

REFLECT: Use the account settings below to stay aware of time spent:

1. My Account -> Responsible Gaming / Safer Gambling: Locate Reality Check, Session Reminder, or Session Timer.
2. Select interval or maximum duration: Choose a reminder (e.g., every 30 or 60 minutes) and, if offered, a session cap (e.g., 1 - 2 hours).
3. Confirm and follow the prompt: When the reminder appears, review your spend/time and decide whether to stop.

Time-Out (short break: 24 - 72 hours)

OBSERVE: A Time-Out is a short, enforced break that blocks play for a defined period.

EXPAND: Time-Out is appropriate if you feel tilted, stressed, sleep-deprived, or pressured to chase losses. It is not a punishment; it is a protection. UK safer gambling practice recognises short breaks as effective early interventions.

REFLECT: To enable a 24 - 72 hour pause on centerwins.com:

1. Open: My Account -> Responsible Gaming / Safer Gambling.
2. Select: Time-Out (may also appear as Take a Break).
3. Choose duration: Pick 24, 48, or 72 hours.
4. Confirm: Confirm your choice; log out and close the site/app.
5. If you cannot locate the feature: Request a Time-Out via support and ask for written confirmation of the start/end time (keep this for your records).

Self-Exclusion

OBSERVE: Self-exclusion is a stronger control that blocks account access for a longer period, typically used when gambling is no longer manageable.

EXPAND: In the UK, licensed operators must support robust self-exclusion and participate in national schemes (e.g., GAMSTOP). For offshore sites, scheme coverage and enforcement may differ. To protect yourself, combine operator self-exclusion with independent tools (GAMSTOP, blocking software, banking blocks).

REFLECT: If you choose self-exclusion at centerwins.com for Bet Center, follow these steps and also consider national/self-managed measures listed in the Support Resources section.

How to self-exclude (temporary or permanent)

1. Log in: Go to centerwins.com and open My Account.
2. Find the tool: Navigate to Responsible Gaming / Safer Gambling / Security and select Self-Exclusion.
3. Select a period: Choose a minimum of 6 months up to lifetime (permanent). If multiple durations are offered, select the longest that matches your needs.
4. Confirm the decision: Complete any confirmation step (password re-entry, checkbox acknowledgement, or email confirmation). This is intended to reduce impulsive reversals.
5. Request written confirmation: Ask support to confirm the effective date/time and end date (if any), and to confirm what happens to any remaining balance.

What happens after self-exclusion

• Access restriction: You should not be able to log in or place bets for the full self-exclusion period.
• Marketing suppression: You should not receive promotional communications during self-exclusion. If you still receive marketing, contact support and keep evidence (screenshots/emails).
• Accounts and reopening: Temporary self-exclusion should not be lifted early. Lifetime self-exclusion should be treated as permanent unless the operator's policy and applicable law provide a formal process.
• Balance, withdrawals, and refunds: Any remaining balance is generally handled under the operator's withdrawal/verification rules. Because the operator information provided for Bet Center does not include a verified UKGC licence or verified corporate details, you should request a clear written statement on (a) whether withdrawals remain possible during self-exclusion, (b) what verification is required, and (c) typical timeframes. If you believe funds are unfairly withheld, escalate using the routes in the Support Resources section.

Support contact during self-exclusion

OBSERVE: The provided profile data does not specify an email address, phone number, or contact form for the operator.

EXPAND: If direct operator contact details are missing, use the website's internal help channel (live chat/help widget) and request a case/reference number. For dispute escalation, you may need to use external resources (e.g., regulator complaint pages, consumer support, or payment provider chargeback processes where applicable).

REFLECT: If you cannot self-exclude through account settings, contact support via the on-site help function and state clearly: "I am requesting immediate self-exclusion for due to safer gambling concerns."

Support Resources

OBSERVE: Confidential, specialist help is available in the UK and internationally for gamblers and affected others.

EXPAND: UK best practice is to signpost: (1) immediate helplines, (2) treatment/therapy, (3) peer support, (4) national self-exclusion schemes, and (5) blocking/banking controls. Given the profile information indicates no UKGC licence found for "Bet Center" in the public register and offshore licensing is unverified, independent support and blocking tools are especially important for UK users.

REFLECT: Use the contacts below if you feel gambling is becoming harmful, if you need urgent emotional support, or if you want help setting controls. These services are typically confidential and free at the point of use.

Local support (United Kingdom)

• National Gambling Helpline (GamCare): 0808 8020 133 (freephone UK).
  Hours: 24/7 (including holidays, current as of 2025).
  Languages: English (interpretation options may be available on request).
  Online: Live chat and resources via https://www.gamcare.org.uk.
• NHS advice (England): Search "NHS gambling addiction" for assessment and referral routes.
  Hours: Varies by service/region.
  Languages: English; local interpretation support may be available.
• Urgent mental health support (UK & ROI): If you feel at risk of self-harm or suicide, call 999 (emergency) or attend A&E. You can also contact Samaritans 116 123 (UK & ROI, 24/7) or visit https://www.samaritans.org.

International support organizations

National self-exclusion schemes (examples)

OBSERVE: Self-exclusion schemes can block access across multiple operators within a jurisdiction.

EXPAND: Coverage depends on licensing and operator participation. UK users should prioritise UK-wide schemes and device/banking blocks, especially if a site is not UK-licensed.

REFLECT: Consider registering with:

• United Kingdom - GAMSTOP: Multi-operator online gambling self-exclusion for GB-licensed operators. Website: https://www.gamstop.co.uk. Choose a term (typically 6 months, 1 year, or 5 years; availability may change by 2025 policy updates).
• Spain - RGIAJ (General Register of Gambling Access Interdictions): National self-exclusion mechanism. Check official Spanish government channels for up-to-date access and process (terms and administration may vary).
• Other jurisdictions: Look for national registers or regulator-led exclusion schemes in your country/region and combine them with blocking software.

Blocking software and device controls

• Gamban: Paid blocking software for gambling websites/apps. Website: https://gamban.com.
• BetBlocker: Free gambling-blocking tool (donations optional). Website: https://www.betblocker.org.
• Device tools: Use iOS Screen Time / Android Digital Wellbeing to restrict app installs, limit browser access, and schedule downtime.

Banking and payment controls (UK-focused)

• OBSERVE: Many UK banks offer gambling transaction blocks.
• EXPAND: These blocks can reduce impulsive deposits even when self-exclusion is not fully effective across offshore sites.
• REFLECT: Contact your bank/card provider (or check your mobile banking app) for "gambling block" features and cooling-off periods for removal.

Confidentiality and professional help

• Confidential support: Helplines and therapy services typically treat conversations as confidential within their safeguarding policies.
• Professional treatment: If gambling is linked to depression, anxiety, trauma, or substance use, specialist clinical support may be appropriate alongside gambling-specific counselling.

Help for Family

OBSERVE: Gambling harm affects partners, friends, and family - financially, emotionally, and relationally.

EXPAND: People experiencing harm may deny the problem due to shame or fear. A supportive, non-accusatory approach improves the chance they will accept help. Family members also benefit from independent support and safety planning (financial safeguards, emotional boundaries).

REFLECT: Use the steps below to start a safer conversation and connect with specialist services.

How to start the conversation

• Choose a calm time: Avoid discussing it during or immediately after gambling, or during conflict.
• Use specific observations: "I noticed missing payments / you seem stressed / you've been up late gambling," rather than labels.
• Focus on care and safety: Emphasise health, wellbeing, and practical support, not blame.
• Offer choices: Suggest calling the National Gambling Helpline together or looking at GAMSTOP/blocking tools as a first step.

Family support resources (UK and online)

• GamCare - Support for affected others: Information and adviser support via https://www.gamcare.org.uk.
• Gambling Therapy - Resources for family/friends: Tools, forums, and multilingual support via https://www.gamblingtherapy.org.
• GamAnon (family groups linked to GA): Peer support meetings; find local/online options via https://www.gam-anon.org (availability varies by area).

Recommended next steps (practical safety plan)

1. Financial protection: Consider separate accounts, spending alerts, credit report monitoring, and bank gambling blocks.
2. Professional support: Encourage a GP/NHS referral or a qualified therapist with addiction experience.
3. Helpline escalation: If you fear immediate harm, use emergency services (UK: 999) or Samaritans 116 123.

Operator's Commitment

OBSERVE: The operator's safer gambling role is to provide tools, information, and intervention when risk is indicated.

EXPAND: Safer gambling monitoring typically includes behavioural risk indicators such as rapid deposit increases, extended sessions, repeated failed deposit attempts, chasing patterns, unusual spending compared to prior activity, and repeated requests for bonuses following losses. For UK consumers, the strongest protections are generally associated with UKGC-licensed operators; the available profile data states that a UKGC public register search for "Bet Center" returned 0 results and that any Curaçao licensing appears unverified. This creates an elevated consumer-protection risk, so users should apply extra caution and use independent tools (GAMSTOP, blocking software, banking controls) alongside any site tools.

REFLECT: Where monitoring and intervention are implemented on centerwins.com for Bet Center, the commitment should include:

• Behavioural review: Automated and/or manual checks to identify potential harm patterns (time, spend, frequency, escalation).
• On-site messaging: Safer gambling prompts, reality checks, and signposting to support resources when thresholds are reached.
• Outreach conditions: Support may initiate contact if indicators suggest elevated risk (e.g., sharp deposit increases, prolonged sessions, repeated Time-Out use, expressions of distress to support, or evidence of financial strain). Contact may include guidance on limits, Time-Out, self-exclusion, and referral to specialist services.
• Account safety actions: In higher-risk scenarios, the operator may recommend or apply restrictions (e.g., cooling-off, limit enforcement) to protect the player, subject to the site's policies and applicable law.

Regional compliance note (UK): If you are located in the UK, you can verify whether an operator is UKGC-licensed via https://gamblingcommission.gov.uk/public-register/. UKGC licensing status affects access to UK regulatory protections and dispute pathways.

Updates

OBSERVE: Responsible gaming information must remain current as tools, contacts, and regulatory guidance can change.

EXPAND: Updates may be required due to changes in safer gambling best practice, third-party support details, or operational policies (e.g., limits enforcement, exclusion processes). Where material changes affect user rights or available protections, clear notice should be given.

REFLECT: We will notify players of material changes to this Responsible Gaming page through one or more of the following: (i) a notice banner on centerwins.com, (ii) an in-account notification, and/or (iii) email to the address on file (if provided by the player). You should review this page periodically, especially before changing limits or returning from a break.

Last updated: 06 November 2025

Contact & Feedback

OBSERVE: The provided operator data for Bet Center does not specify a responsible gaming email address or a phone number.

EXPAND: Because direct contact fields are not disclosed in the provided data, the most reliable immediate route is typically the on-site support widget (e.g., live chat) or an internal help page on centerwins.com. For regulatory complaints, the data references a Curaçao eGaming complaints page as a possible route if a licence seal exists; however, licensing is described as unverified. UK users may also consult the UKGC public register for licensing status.

REFLECT: Use the form below to request self-control help, limits, a Time-Out, or self-exclusion. If you cannot submit the form, contact support via the site help function and ask for a written confirmation and a case/reference number.

• Responsible Gaming email: not specified in provided data
• Responsible Gaming phone: not specified in provided data

Self-control & support request

Request type Select one Set/adjust deposit limits Request a Time-Out (24 - 72 hours) Self-exclusion (6 months) Self-exclusion (longer / lifetime) Safer gambling account review / wellbeing check Stop marketing / promotional messages Other (describe) Your message (include preferred duration/limits) How should support respond?

Important: If you are in immediate danger or feel unable to keep yourself safe, call 999 (UK emergency) or Samaritans 116 123 (24/7) without delay.

Send request

Regulatory and complaint references (as provided): UK licensing status can be checked via https://gamblingcommission.gov.uk/public-register/. A Curaçao complaints route is listed as https://curacao-egaming.com/public-and-players/complaints (relevant only if a valid Curaçao licence/seal is present and verifiable on the operator site).